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CQC warns Beechdale Manor Care Homeit needs to do more to protect the safety and welfare of people
15 June 2012
Regulator demands improvement by Nottinghamshire care home.
The Care Quality Commission has issued formal warnings to Beechdale Manor Care Home saying they must make improvements to standards of care or face further action.
The warnings follow an unannounced visit by inspectors to the care home in Beechdale Road, Nottingham, on 15 May, as part of a routine compliance inspection.
Following the visit, inspectors found the owner of Beechdale Manor Care Home, needed to make improvements in relation to the care and welfare of people who use services and staffing.
CQC observed that several residents were wearing clothes stained with food and staff did not attempt to support these people to get changed into clean clothes.
Care plans were not always in place for people who had developed pressure sores or when they had been assessed at being of high risk of pressure sores.
Staff were unable to give a satisfactory explanation as to why residents who were at risk of pressure sores were not getting their position in bed changed regularly.
Care plans stated that certain people liked company throughout the day or their television on in their bedrooms but these requests were not being carried out, meaning residents were at risk of being socially isolated.
Inspectors heard staff referring to people as room numbers in front of other residents, rather than using their name in a dignified manner.
During meal time observations inspectors observed that there were insufficient staff to assist people and some people were not given any prompting or support to eat their meals.
People wereseen beingleft alone in communal areas without staff to assist them if needed. As a result, CQC inspectors found themselves having to calm people who had become distressed and guide them to where they wanted to go as staff were not available to help
Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“The warnings send a clear message that the owner of Beechdale Manor Care Home needs to address this issue or face further consequences.
“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."
Beechdale Manor Care Home provides residential care for up to 65 people who require personal care.
For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
Details of the inspectors’ findings will be published on CQC’s website.
CQC has issued warning notices to Beechdale Manor Care Home, 40 Beechdale Road, Bilborough, Nottingham, Nottinghamshire, NG8 3AJ, requiring that action is taken to meet:
- Regulation 9, care and welfare of people who use services, outcome 4, regulation 22, staffing, outcome 13, Health and Social Care Act (Regulated Activities), Regulations 2010.
Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.
The deadline for improvement is 15 June 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.