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CQC warns Baycliffe Family Health Centre that they must make improvements

18 June 2014
  • Media

18 June 2014

When the Care Quality Commission visited Baycliffe Family Health Centre unannounced on 1 May 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Baycliffe Family Health Centre telling them that they must improve in the following areas by 30 June 2014.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe treatment or care.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the safety and quality of service provided.

  • Regulation 21, (Outcome 12): Requirements relating to workers

The service failed to operate effective recruitment procedures to ensure people employed to work at the service were of good character and had the necessary skills and competencies to provide safe and effective care and treatment.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in February 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.