You are here

CQC warns Bartley Green care home it is failing to meet the needs of people in its care

21 November 2011
Oakview Care Home
Oakview Care Home Limited
  • Media,
  • Care homes with nursing

21 November 2011

The Care Quality Commission has issued a formal warning to the owners of Oakview Care Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the Ash Unit at the care home in Overfield Road, Bartley Green, Birmingham, 16 August 2011.

Inspectors found the owner of Oakview Care Home, Oakview Care Homes Limited, Coventry Innovation Village, Coventry, needed to make improvements in relation to the care and welfare of service users.

  • Inspectors found care records were not reviewed or monitored to ensure people were receiving appropriate care and support to meet their needs.
  • During the inspection, CQC staff found one person was receiving a food supplement but records showed a GP had said they no longer required this.
  • One person was observed sitting in a lounge for several hours without staff asking them if they needed to eat, drink or go to the toilet.
  • Records for one person indicated they had not received their prescribed medication for two days.
  • Care records for one person were found to be out of date which posed a risk of them receiving inappropriate care.

Andrea Gordon, Regional Director of CQC in the East and West Midlands, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear and public message that the owner of Oakview Care Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Oakview Care Home provides residential care for people who require nursing or personal care.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued the warning notice to Oakview Care Homes Limited, owner of Oakview Care Home, Overfield Road, Bartley Green, Birmingham, requiring that action is taken to meet:

  • Regulation 9 (1)(a) and (b) care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.