You are here

CQC warns Bartley Green care home it is failing to meet the needs of people in its care

27 January 2012
Oakview Care Home
Oakview Care Home Limited
  • Care homes with nursing

27 January 2012

The Care Quality Commission has issued a formal warning to the owners of Oakview Care Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Overfield Road, Bartley Green, Birmingham, on 5 December 2011 to follow up on concerns raised at the time of a previous inspection.

Inspectors found the owner of Oakview Care Home, Oakview Care Homes Limited, Coventry Innovation Village, Coventry, needed to make improvements in relation to the management of medicines.

  • Inspectors found that the home’s recording of the administration and disposal of medicines was poor and inaccurate.
  • There were a lack of auditing systems for the management of medicines within the home.
  • People were found to have not been given their medicines as prescribed.
  • There was a lack of guidance for staff on the management of medicines for those who were to be given medicines when required, as opposed to at a prescribed time or frequency.
  • CQC staff found the home was not effectively monitoring the temperatures of one of the fridges used to store medicines and that medicines were being stored above the maximum storage temperature.

Andrea Gordon, Deputy Director of Operations (regions) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owner of Oakview Care Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Following the inspection in August of last year the home was issued a warning notice in relation to the to the care and welfare of service users. Our inspection in December found the home had made improvements with regard to this.

Oakview Care Home provides residential care for people who require nursing or personal care.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Oakview Care Homes Limited, owner of Oakview Care Home, Overfield Road, Bartley Green, Birmingham, requiring that action is taken to meet:

  • Regulation 13 management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 2 February has been given for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes