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CQC warns Barchester Healthcare Homes Ltd that it is failing to protect the safety and welfare of people

9 November 2011
Winchester House
Barchester Healthcare Homes Limited
  • Media,
  • Care homes with nursing

9 November 2011

The Care Quality Commission has issued a formal warning to Barchester Healthcare Homes Ltd that it must make urgent improvements to standards of care provided at a nursing home in Rochester, Kent.

The four warning notices follow an unannounced visit by inspectors to Winchester House in September.

Inspectors found that the home had not taken appropriate steps to ensure that people were protected against the risks of receiving inappropriate or unsafe care owing to lack of care planning and a failure to meet individual needs.

During the visit, inspectors identified concerns that the home was not ensuring that people living there were treated with dignity and respect, and that they were not supported to make decisions about their care and treatment.

Inspectors also found that the home was not taking appropriate steps to ensure that, at all times, there were sufficient numbers of suitably qualified, skilled and experienced persons working in the two dementia nursing units. There were also concerns regarding a failure to maintain accurate records for people living at the home.

Roxy Boyce, Regional Director of CQC in the South East, said:

"The law says that these are the standards of quality and safety in care that people using services should be able to expect. Providers have a duty to ensure they are compliant with these standards at all times.

"The issuing of four warning notices sends a clear and public message that Barchester Healthcare Homes Ltd needs to address its failings as a matter of urgency or face serious consequences.

"Our inspectors will be returning to Winchester House in the near future and if we find that the home is not making the required progress, we will not hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Barchester Healthcare Homes Ltd is in breach of:

  • Regulation 9 (1)(a)(b)(i)(ii) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 4) Care and welfare of people
  • Regulation 17(1)(a)(b)(2)(a)(b) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 1) Respecting and involving people who use services
  • Regulation 20 (1)(a) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 21) Records
  • Regulation 22 Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 13) Staffing

CQC has issued Warning Notices which require the provider to take action to meet the regulatory requirements. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.