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CQC warns Barchester Healthcare Homes Limited that they must make improvements
25 November 2013
When the Care Quality Commission visited Rothsay Grange unannounced on 10 September 2013 and announced on 17 September 2013, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued formal warnings to Rothsay Grange telling them that they must improve in the following areas by 18 November 2013:
- Regulation 9, (Outcome 4):Care and welfare of people who use services. The service was failing to plan and deliver care that meets the needs of people who are at risk from wounds. The planning and delivery of care and treatment did not meet service user’s individual needs or ensure the welfare and safety of the service user.
- Regulation 20, (Outcome 21):Records. The service was failing to ensure that service users were protected against the risks of unsafe or inappropriate care and treatment by ensuring there was an accurate record in respect of each service user which shall include appropriate information and documents in relation to their care and treatment.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2013. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.