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CQC warns Barchester Healthcare Homes Limited that it is failing to protect the safety and welfare of people

31 May 2012
Hugh Myddelton House
Barchester Healthcare Homes Limited
  • Media,
  • Care homes with nursing

31 May 2012

Urgent improvements required at Hugh Myddelton House, Southgate.

The Care Quality Commission (CQC) has issued a formal warning to Barchester Healthcare Homes Limited that it must make urgent improvements to standards of care provided at a care home in Southgate, north London.

A warning notice has been issued following an unannounced inspection of Hugh Myddelton House in March.

Inspectors found that not all the staff on duty on the day of the inspection had the required skills and experience to meet the individual needs of people living in the home. The staff rota on the day of the inspection did not accurately reflect the number of people who were actually on duty that day.

Inspectors also identified that induction procedures were not always detailed enough to allow agency staff who had never worked in the home before to operate effectively.

Matthew Trainer, Deputy Director of CQC in London, said:

"We have now issued three warning notices to Hugh Myddelton House in a short space of time. This sends a clear message that there are issues in the home which need to be dealt with as a matter of priority.

“The essential national standards are there to make sure that the care provided across health and care services keeps people safe and makes their welfare the top priority. They are a legal standard, and where we find non compliance, providers are breaking the law.

“We hope that when we next return unannounced to Hugh Myddelton House that the improvements we have asked for have been made. If we find that the home is not making the required progress at that stage, we will consider the further action we need to take to make sure that people are well cared for."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Barchester Healthcare Homes Limited is in breach of:

  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by 25 May 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.