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CQC warns Barchester Healthcare Homes Limited that it is failing to protect the safety and welfare of people

26 April 2012
Hugh Myddelton House
Barchester Healthcare Homes Limited
  • Media,
  • Care homes with nursing

26 April 2012

Urgent improvements required at Hugh Myddelton House, Southgate.

The Care Quality Commission (CQC) has issued a formal warning to Barchester Healthcare Homes Limited that they must make urgent improvements to standards of care provided at a care home in Southgate, north London.

A warning notice has been issued following an unannounced inspection of Hugh Myddelton House in March.

Inspectors found that the home was failing to protect people living there from the risks associated with the unsafe management of medicines. Problems were found with the obtaining, administration, recording and disposal of prescribed medicines at the home.

Inspectors identified that some medicines required by people living at the home were not always in stock at the home, leading to doses being missed. Records were not being completed accurately or clearly when doses were given or missed and stock levels were not always recorded accurately or clearly. Care plans did not always provide enough information on when medicines marked as ‘when needed’ should be used. The keys for a controlled drugs cupboard were kept in an unlocked drawer rather than being held by the nurse in charge. This represented a security risk.

Matthew Trainer, Deputy Director of CQC in London, said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care and treatment they deliver meets the essential standards that everyone is legally entitled to expect. The issues at Hugh Myddelton House need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Barchester Healthcare Homes Limited is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines.

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by 23 April 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.