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CQC warns Bank Close House it needs to do more to protect the safety and welfare of people

12 February 2013
Bank Close House
Vitalbalance Limited
  • Media,
  • Care homes without nursing

12 February 2013

The Care Quality Commission has issued formal warnings to Vital Balance Limited saying they must make improvements to standards of care at Bank Close House or face further action.

The warnings follow unannounced visits by inspectors to the care home in Hasland Road, Hasland, Chesterfield, on 21 and 24 December, to follow up on concerns raised at a previous visit.

Following the visits, inspectors found the owners of Bank Close House needed to make improvements in relation to assessing and monitoring the quality of service provision and notification of other incidents.

  • Inspectors found that the service had not been reporting incidents affecting the health, safety and welfare of people to CQC as required.
  • Information gathered by the service regarding resident’s views on meals had not been evaluated or used to assess the quality of service provided.
  • Improvements set out in the service’s written report with regard to meeting with residents and their relatives had not been carried out.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said:

"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Bank Close House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Bank Close House provides accommodation and personal care for up to 27 people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: Vital Balance Limited, Bank Close House, Hasland Road, Hasland, Chesterfield, S41 0RZ, owner of Bank Close House, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision and Regulation 18, notification of other incidents, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.