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CQC warns Balcombe Care Homes Limited that it is failing to protect the safety and welfare of people

8 January 2013
West Cliff Hall Care Home
Balcombe Care Homes Limited
  • Media,
  • Care homes with nursing

8 January 2013

Urgent improvements required at West Cliff Hall Care Home, Hythe, Southampton, Hampshire.

The Care Quality Commission (CQC) has issued a formal warning to Balcombe Care Homes Limited that it must make urgent improvements at a nursing home in Hythe, Southampton, Hampshire.

A warning notice was issued following an unannounced inspection of West Cliff Hall Care Home, in West Street, in December.

CQC found that the home was failing to protect people living them from the risks associated with unsafe equipment. The call bell system in the home was not working properly, despite previous attempts to fix it. This put people at risk of not receiving care and support when they requested it.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Balcombe Care Homes Limited is in breach of:

  • Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 11) Safety, availability and suitability of equipment

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.