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CQC warns Averlea Residential Home that it is failing to protect the safety and welfare of people

12 December 2012
Averlea Residential Home
Mr & Mrs D Evely
  • Media,
  • Care homes without nursing

12 December 2012

The Care Quality Commission has issued a formal warning to Averlea Residential Home that it is facing enforcement action unless it makes urgent improvements to standards of care.

The two warning notices follow an unannounced visit by inspectors to Averlea Residential Home at Polgooth in St Austell in October 2012 to follow up requirements made during a previous inspection. 

On the most recent inspection, inspectors found that the home was failing to comply with national regulations covering the care and welfare of residents and staffing.

  • The planning and delivery of care was not carried out in such a way as to meet people’s individual needs and ensure their welfare and safety. 
  • People who lived at Averlea told inspectors that there was a lack of choice regarding meals and a lack of social activity. 
  • Staff told inspectors, that at times, they felt there were not enough staff on duty to carry out tasks.  It was particularly difficult when a person required the assistance of two carers with personal care tasks, leaving  no other staff around to care for the other 12 people who lived at Averlea. 

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“Our inspectors will keep Averlea Residential Home under review, working closely with NHS Cornwall and Cornwall Council to ensure that people are not at undue risk of harm”.

“We will return in the near future and if we find that this nursing home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Mr & Mrs D Evely are in breach of:

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services.
  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Staffing.

If the required improvements are not made within a set time, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.