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CQC warns Avante Partnership Limited that it is failing to protect the safety and welfare of people

20 February 2013
Avante Care and Support Limited
  • Media,
  • Care homes without nursing

20 February 2013

The Care Quality Commission (CQC) has issued a formal warning to Avante Partnership Limited that it must make urgent improvements at a care home in Bexleyheath, south east London.

A warning notice has been issued following an unannounced inspection of Parkview, in Woolwich Road, in January.

CQC found that the home was failing to adequately support staff to perform their roles. This led to a risk that they would be unable to deliver care safely and to an appropriate standard. Mandatory training had not always taken place, and where it had, refresher training was not always taken place according to the home’s policy. Staff was not always receiving appropriate professional supervision.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Staff must receive the appropriate training and support to perform their roles – and where this does not happen, it puts people at risk of harm.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Avante Partnership Limited is in breach of:

  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.