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CQC warns Authentic Care Services Limited that they are failing to protect the safety and welfare of people

1 May 2012

1 May 2012

The Care Quality Commission has issued a formal warning to Authentic Care Services Ltd, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Anchor House Care Home on the 3 April 2012

During the inspection, CQC officials reviewed a sample of staff training records and residents care files, and also spoke with people using the service, relatives and staff.

Inspectors found that care planning was poor and lacked sufficient detail to guide staff in order to meet individual needs. In some cases risk assessments carried out to manage incidents such as falls, weight loss or challenging behaviours were incomplete and it was unclear as to what actions had been taken by staff to manage such risks.

The provider should be ensuring that people who use the service are supported by staff that are appropriately trained, supervised and appraised.

CQC inspectors examined a staff training plan that showed of the 19 staff currently employed at the home, nine required training in health and safety, 15 required moving and handling training, ten required infection control training and nine required fire safety training. Inspectors also looked at a three individual training files for staff which confirmed the training plan was an up to date reflection of the training provided to staff. Adam Brown, Regional Lead for CQC in the Yorkshire and Humberside Region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Authentic Care Services Ltd need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Anchor House Care Home in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.

“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."

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The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to Editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued warning notices to Authentic Care Services Limited requiring action to meet:

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 4) Care and welfare of people who use services.
  • Regulation 23, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 13) Staffing.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.