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CQC warns Astley House that it is failing to meet the needs of people in its care

5 December 2011
Astley House
Mr R & Mrs M Powers
  • Media,
  • Care homes without nursing

Monday 5 December 2011

The Care Quality Commission has issued a formal warning to Mr Raymond and Mrs Margaret Powers the registered provider and owners of Astley House care home saying that they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by CQC inspectors to Astley House, Seaton Delaval, Whitley Bay, Tyne and Wear, on 9 September 2011 at 4.30am.

The home provides residential care for older people, some of whom may be living with dementia.

Inspectors found that the providers were failing to meet the essential standards of quality and safety in relation to the care and welfare of people.

  • Monthly weight checks were not in place for all people living at the home. Inspectors found that those with difficulty standing were not weighed and there were no alternative arrangements or sit on scales available to monitor weight loss or gain.
  • Care records did not accurately reflect the needs of all people using the service and staff did not have the information available to ensure personalised care was effectively planned.
  • Inspectors were concerned that night staff may have been asleep while on duty. The absence of management spot checks during the night, to ensure staff were carrying out their role correctly, posed a risk to the safety of people in the home.

Jo Dent, Regional Director of CQC in the North East, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owners of Astley House care home need to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Mr Raymond and Mrs Margaret Powers, owner of Astley House, Hartley Gardens, Seaton Delaval, Whitley Bay, Tyne and Wear, requiring that action is taken to meet:

  • Regulation 9, care and welfare of services users, Health and Social Care Act (Regulated Activities) Regulations 2010: Care and welfare.
  • Regulation 22, staffing, Health and Social Care Act (Regulated Activities) Regulations 2010: Staffing

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.