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CQC warns Asheborough House Care Centre that it is failing to protect the safety and welfare of people

18 October 2011
Asheborough House Care Centre - Saltash
Sheval Limited
  • Care homes with nursing

18 October 2011

Regulator demands immediate improvement by Cornwall nursing home.

The Care Quality Commission (CQC) has issued a formal warning to Sheval Ltd that it must make urgent improvements to standards of care or face further action.

The warning notice follows an unannounced visit by inspectors to the Asheborough House Care Centre at St Stephens, Saltash in August to follow up requirements made in a previous inspection. The home is registered to provide care for up to 31 people.

Inspectors found that the company had failed to ensure that all parts of the premises were kept clean and maintained in good physical repair and condition.

Two toilets and one bathroom had not been maintained in good repair, and records showed that cleaning arrangements did not ensure that they were consistently cleaned, or that there were always enough cleaning staff on duty.

Inspectors said there was no evidence that these areas were monitored to ensure that the area was cleaned to an acceptable standard, and training in infection control was not completed by all staff.

Ian Biggs, Regional Director of CQC in the South West said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Asheborough House needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a Warning Notice which requires Sheval Ltd to take action to meet

  • Regulation 12 Health and Social Care Act (Regulated Activities) Regulations 2010, Cleanliness and infection control

If the provider fails to make the required improvements, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

CQC will publish further details of the inspectors' findings on its website at a later date.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.