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CQC warns Ashdown Care Limited that it is failing to protect the safety and welfare of people

6 August 2012
Culm Valley Care Centre
Ashdown Care Limited
  • Rehabilitation (from illness or injury),
  • Care homes with nursing

6 August 2012

Urgent improvements required at Culm Valley Care Centre, Cullompton.

The Care Quality Commission (CQC) has issued a formal warning to Ashdown Care Limited that it must make urgent improvements at a nursing home in Cullompton, Devon.

Two warning notices have been issued following an unannounced inspection of the Culm Valley Care Centre, in Gravel Walk, in June, to follow up on improvements needed which were identified at a previous visit.

At the most recent check, inspectors found that:               

The home was still not taking adequate steps to make sure that the care being delivered met the individual needs of people living in the home, and was failing to plan and deliver care and treatment in a way that ensured safety and welfare.

The early signs of pressure related damage were not always being recognised and adequately managed in order to reduce the risk of serious damage occurring. People were not receiving the correct level of pressure area care.

People were not being transferred using the correct equipment, and basic moving and handling procedures were not being followed. Equipment was not always maintained to appropriate standards of cleanliness and hygiene.

The home did not have adequate systems in place to assess the risk of or control and prevent the spread of healthcare associated infections.

Ian Biggs, Deputy Director of CQC in the South, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak for themselves – from being put at risk of harm. Providers have a duty to be compliant.

“It is very worrying to hear that the early signs of pressure damage were not being adequately managed in the home. Untreated, this can lead to serious health problems. These failings must be tackled urgently.

“Our inspectors will return in the near future to carry out another inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Ashdown Care Limited is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 8) Cleanliness and infection control

If the required improvements are not made within 21 days, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.