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CQC warns Ashby House it needs to do more to protect the safety and welfare of people

17 July 2012
Ashby House - Milton Keynes
Barchester Healthcare Homes Limited
  • Media

17 July 2012

Regulator demands improvement by Milton Keynes care home.

The Care Quality Commission has issued formal warnings to Barchaster Healthcare Homes Limited saying they must make improvements to standards of care at Ashby House or face further action.  

The warnings follow an unannounced inspection by CQC to the care home in Chadwick Drive, Eaglestone, Milton Keynes, Buckinghamshire, on 28 May, as part of a planned review of compliance.  

Following the visit, inspectors found the owners of Ashby House needed to make improvements in relation to the care and welfare of service users and cleanliness and infection control.

  • No infection or management plans were in place for residents who had Percutaneous Endoscopic Gastrostomy (PEG) tubes fitted to keep their nutrition and hydration levels consistent.
  • Inspectors saw a bedside table that had metal clips sticking out and no protective edging. This placed the person staying in the room at risk of injury.
  • Care plans stated that some residents needed to be turned in bed every two hours but records showed that this was not being done.
  • Bedrooms and bathrooms inspectors looked at were dirty and some had soiled clothing on the floor and overflowing waste bins.
  • Cleaning records stated that at certain times the home had not been cleaned for up to six days.
  • Toilets were soiled and toothbrushes were found upside down in dirty cups.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that the owner of Ashby House needs to address these issues or face further consequences.        

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Ashby House provides accommodation for up to 66 people who require nursing and personal care.     


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Barchester Healthcare Homes Limited, Suite 201, Second Floor, Design Centre,East Chelsea Harbour, London, SW10 0XF, requiring that action is taken to meet:    

  • Regulation 9, care and welfare of service usersand Regulation 12, cleanliness and infection control, Health and Social Care Act (Regulated Activities), Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 20 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.