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CQC warns Ashbourne House Care Homes Ltd that it is failing to protect the safety and welfare of people

4 July 2012
Ashbourne House - Bristol
Ashbourne House Care Homes Limited
  • Media,
  • Care homes without nursing

4 July 2012

Regulator demands further improvement Bristol care home.

The Care Quality Commission has issued a formal warning to Ashbourne House Care Homes Limited that it is facing enforcement action unless it makes urgent improvements to standards of care.    

The warning notices follow an unannounced visit by inspectors to Ashbourne House at Henleaze in Bristol on 25 April as a result of concerns raised about the service. The home is registered to provide care for up to 17 people.

Inspectors found that the care home was failing to comply with government regulations covering the care and welfare of residents, recruitment of staff, supporting staff and assessing and monitoring the quality of the service.

  • There was no evidence that the Home had carried out an assessment of each person’s individual needs.
  • Care plans did not fully reflect people’s needs. 
  • The recruitment procedures in place at the Home were ineffective.
  • Suitable arrangements were not in place to ensure that staff were supported to deliver care safely and to an appropriate standard through appropriate training and supervision.
  • Systems to identify, assess and manage risks to people were ineffective; analysis of incidents that have the potential to cause harm had not been undertaken; and the systems in place to protect people from unsafe or inappropriate care were not being operated effectively.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Ashbourne House Care Homes Ltdneeds to address these issues as a matter of urgency or face serious consequences.

“We note that the provider has said that it will take action. Our inspectors will keep Ashbourne House under review, working closely with Bristol City Council to ensure that people are not at undue risk of harm.

“We will return in the near future and if we find that this nursing home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Ashbourne House Care Homes Limited is in breach of

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services
  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision
  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers
  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Supporting Workers

Care and welfare of service users
If the required improvements are not made by a set deadline, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.