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CQC warns Arden Lea Nursing Home it needs to do more to protect the safety and welfare of people

24 January 2013
  • Media

24 January 2013

The Care Quality Commission has issued formal warnings to Arden Lea Nursing Home saying they must make improvements to standards of care or face further action.

The warnings follow unannounced visits by inspectors to the nursing home in Mayo Road, Sherwood, Nottingham, Nottinghamshire, 11, 13 and 17 December, to follow up on concerns raised to the commission.

Following the visits, inspectors found the owners of Arden Lea Nursing Home needed to make improvements in relation to the care and welfare of service users, safeguarding service users from abuse, requirements relating to workers and supporting workers.

  • Inspectors found a resident in bed with their bedroom windows open despite outside temperatures being minus two degrees. They had a thin sheet covering them but no duvet and their lips and hands were blue.
  • Another resident had dirty fingernails and very long toe nails that were digging into their skin. In addition, an assessment in respect of their foot care had not been completed.
  • On the day of the visit, inspectors had to request that staff called an ambulance for a resident who appeared very breathless and was suffering from dehydration. A safeguarding alert was then made to the service’s local authority.
  • There was no risk assessment in place for a resident who was deemed as being at risk from falling.
  • Records showed there had been incidents at the home regarding the misuse of alcohol and illegal substances.
  • There were no instructions available to staff on how they were to manage a resident who was verbally aggressive and prone to self harm and violence.
  • Thorough recruitment procedures were not being followed: some staff had unexplained employment gaps and not every person had supplied two references or proof of their qualifications.
  • There was no evidence that new staff had received any kind of supervision, appraisal or assessment of their competence to work with vulnerable people.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Arden Lea Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Arden Lea Nursing Home provides accommodation for up to 27 people who require nursing or personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

A review of compliance report containing our inspectors’ full findings has been published on CQC’s website.

CQC has issued the warning notices to: Arden Lea Nursing Home, 25 Mayo Road, Sherwood, Nottingham, Nottinghamshire, NG5 1BL, requiring that action is taken to meet:

  • Regulation 9, care and welfare of people who use services, Regulation 11, safeguarding service users from abuse, Regulation 21, requirements relating to workers and Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.