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CQC warns Arcades Dental Practice that it is failing to protect the safety and welfare of people

2 January 2013
  • Dental service

2 January 2013

Urgent improvements required at dental practice in Sevenoaks, Kent.

The Care Quality Commission (CQC) has issued a formal warning to the provider, Mr Anthony D’Souza, that he must make urgent improvements at a dental practice in Sevenoaks, Kent.

A warning notice has been issued following an unannounced inspection of Arcades Dental Practice, in Argyle Road, in August.

CQC found that record keeping was inadequate at the practice, placing people at risk of harm. Staff records were not stored on site and were not made available for inspectors to check against other evidence provided. Medicines records were inadequate, as were fire safety records.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the surgery is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Mr Anthony D’Souza is in breach of:

  • Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.