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CQC warns Annabel House Care Centre that it is failing to protect the safety and welfare of people

17 October 2012
Annabel House Care Centre
Delphine Homecare Limited
  • Media,
  • Care homes with nursing

17 October 2012

The Care Quality Commission has issued a formal warning to Delphine Home Care Limited that it is facing enforcement action unless it makes improvements to standards of care.

The warning notice follows an unannounced visit by inspectors to the nursing home in Bristol Road Lower, Weston-Super-Mare in August 2012.

Inspectors found that the home had failed to ensure that it has a system in place for the safe administration of medication. 

  • People were at risk of receiving incorrect medicines due to poor medication administration records.
  • There had been no audits carried out on how medication was stocked or the administration processes to ensure errors were identified and acted upon.

Ian Biggs, deputy director of CQC in the South said:

“The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We have received assurances that the home has completed a full audit of their medication, that weekly and quarterly audits will take place and that extra staff support has been arranged.

“Our inspectors will keep Annabel House Care Centre under review. We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Delphine Home Care Limited is in breach of:

  • Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 9) Management of Medicines.

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.