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CQC warns Anchor Trust that they must make improvements

Published:
10 December 2013
Service:
St Anne's Nursing Home
Provider:
Anchor Hanover Group
Categories:
  • Care homes with nursing

10 December 2013

When the Care Quality Commission visited St Anne's Nursing Home unannounced on 31 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warning to Anchor Trust:

Staffing

The provider had not ensured that people who use the service were protected against the risks of receiving unsafe or inappropriate care or treatment by making sure that clear, accurate information was recorded in documents relating to them.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.