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CQC warns Altruistic Care Limited that it is failing to protect the safety and welfare of people

18 April 2012
Plane Tree Court
Altruistic Care Limited
  • Care homes with nursing

18 April 2012

Regulator demands immediate improvement at Plane Tree Court 11-13 St Lesmo Road, Edgeley, Stockport.

The Care Quality Commission has issued a formal warning to Altruistic Care Limited, stating that it must make urgent improvement to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Plane Tree Court on 25 February 2012 in response to the follow up of a previous review of compliance.

Inspectors found that Altruistic Care Limited was failing to:

  • Reduce the risk of people receiving unsafe and inappropriate care and treatment
  • Properly assess people’s needs;  plan and deliver care, treatment and support which protected people’s welfare or meet their needs, particularly in relation to hydration and nutrition
  • Provide support in keeping with published research and guidance

During the inspection we found that assessments and care plans were still inadequate to meet the needs of some people. On speaking to one service user, who told us they experienced significant long term pain that had not been relieved by the pain relief administered, it was evident there were no other strategies that had been put into place to help the individual deal with this long standing problem.

On the nursing unit we observed the position of people when we started the visit at 09.40. We repeated this observation at 11.40. We saw that many people had not changed position during this time. We also observed that people that required help to take fluids had not been given enough to drink throughout the morning

Ann Ford, Head of Regional Compliance for CQC in the north of England said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Altruistic Care Limited need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Plane Tree Court in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.

“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notice finds that Altruistic Care Limited is in breach of regulation 9(1) (a); (b)(i)(ii)(iii)(iv) and 2  meaning that it is failing to ensure that people experience safe and appropriate care, treatment and support through actions that ensure effective and coordinated assessment, planning and delivery of care that meets their needs in full.

A deadline of 09 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.