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CQC warns Alpha Hospitals Limited that it needs to make immediate improvements at Alpha Hospital – Woking, Surrey

24 January 2014
Cygnet Hospital Woking
Cygnet Surrey Limited
  • Media

24 January 2014

The Care Quality Commission has warned Alpha Hospitals Limited that it needs to make immediate improvements at Alpha Hospital – Woking, in Surrey.

During unannounced visits to the hospital in Redding Way in November and December, inspectors found that the provider was failing to meet five of the six national standards of quality and safety inspected.

On three of these - care and welfare of people, safeguarding people from abuse, and records – formal warnings were issued to the provider.

The December inspection took place to follow up on concerns identified in a number of areas at a previous inspection. A full report from this inspection has been published on the CQC website today.

Adrian Hughes, Regional Director for CQC in the South, said,

“It is worrying that, having already told Alpha Hospitals Limited that they needed to make a number of improvements during the last two visits to the location by CQC, we have returned to find that there are still serious problems being identified.

“Our intention was to secure improvement by raising our concerns with the provider. However, as this did not result in the necessary action, we have issued warning notices as urgent action is now needed to tackle the serious failings at this hospital.

“People are entitled to receive care and treatment in services which are safe, effective, caring, responsive to their needs, and well led. We will continue to monitor the hospital to satisfy ourselves that improvements have been made. If we find the changes have not been made, we will take further action to protect people living there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The full report from this inspection is available on CQC’s website here.

Inspectors found that Alpha Hospitals Limited was failing to meet five standards at Alpha Hospital - Woking:

  • Care and welfare of people who use services
  • Safeguarding people who use services from abuse
  • Management of medicines
  • Assessing and monitoring the quality of service provision
  • Records

Alpha Hospitals Limited was meeting one standard at Alpha Hospital - Woking:

  • Respecting and involving people who use services

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.