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CQC warns Alpha Home Care Limited that it is failing to meet the needs of people in its care

23 May 2012
Alpha Homecare Limited & Alpha Nursing Agency
Alpha Homecare Limited
  • Media,
  • Care in your home and supported living

23 May 2012

Regulator demands improvement Wigan Nursing Agency.

The Care Quality Commission has issued a formal warning to Alpha Home Care Limited stating that they must make improvements to standards of care provided by Alpha Home Care and Nursing Agency or face further action.

The warning follows an unannounced visit by inspectors to the agency premises in Standish, Wigan, in April 2012.

During this visit, CQC found that the agency was failing to meet national standards required for the recording, handling, storage, and safe administration of medication.

Suitable arrangements had not been put in place to make sure that people receiving medicines from care staff were fully protected from the risk of unsafe management of medicines.

Inspectors found that medication administration records were not always complete, and it was not clear if some people were receiving their medication as prescribed.

Inspectors were concerned that insufficient guidance was available for staff when administering medicines to be given with food, or those prescribed to be given “as required”. In addition, information such as the dosages of medication to be given was not always stated.

Records kept about the administration of medication were generally poor and staff did not always accurately document when medicines had been administered.

Central records held in the agency office failed to identify the exact medication required by some residents.

Ann Ford, CQC Head of Compliance in the North West, said:

"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that Alpha Home Care Limited needs to address this issue or face further consequences.

“Our inspectors will return to review standards in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."


For further information the CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Alpha Home Care Limited requiring that action is taken to meet:

  • Regulation 13, Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 9), management of medicines.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 30 May 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.