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CQC warns Allours (Rutland) Limited it needs to do more to protect the safety and welfare of people

30 July 2012
Allours (Rutland) Limited
Allours (Rutland) Limited
  • Media,
  • Care in your home and supported living,
  • Community health services

30 July 2012

Regulator demands improvement by Leicestershire domiciliary care agency.

The Care Quality Commission has issued formal warnings to Allours (Rutland) Limited saying they must make improvements to standards of care or face further action.  

The warnings follow an unannounced visit by inspectors to the care agency in Pillings Road, Oakham, Leicestershire, on 21 and 22 June, as part of a planned review of compliance.  

 Following the visit, inspectors found Allours (Rutland) Limited needed to make improvements in relation to assessing and monitoring the quality of service provision and supporting workers.

  • Staff who began working at the service in April had yet to receive any induction training.
  • Several staff members had not been supervised for over a year.
  • Three people had no care plan or needs assessment in place despite the service’s staff handbook stating every person should have these.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“These warnings send a clear message that Allours Rutland Limited needs to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

Allours Rutland Limited is a domiciliary care agency that provides support to people in their own homes.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to Allours (Rutland) Limited, 24a Pillings Road, Oakham, Leicestershire, LE15 6QF, requiring that action is taken to meet:     

  • Regulation 10, assessing and monitoring the quality of service provision and Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.        

The deadline for improvement is 30 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.