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CQC warns Allied Healthcare- Luton it needs to do more to protect the safety and welfare of people

8 May 2012
Allied Healthcare - Luton
Allied Healthcare Group Limited
  • Media,
  • Care in your home and supported living

8 May 2012

Regulator demands improvement by Bedfordshire domiciliary care service

The Care Quality Commission has issued a formal warning to Allied Healthcare Group Limited, saying they must make improvements to standards of care at Allied Healthcare- Luton or face further action.  

The warning follows an unannounced visit by inspectors to the care service in Mill Street, Luton, on 14 March 2012 to follow up concerns raised at a previous inspection.

Following the visit, inspectors found the owner of Allied Healthcare- Luton needed to make improvements in relation to assessing and monitoring the quality of service provision.

  • Care visits were not carried out at specific times as agreed in people’s care packs. This placed service users at risk of not receiving medication and meals at the appropriate times.  
  • Care plans were often outdated, lacked sufficient detail and failed to acknowledge the changing needs of people using the service.
  • CQC found evidence that staff were carrying out medication administration before completing the necessary training.  
  • Nine referrals had been made to the local authority safeguarding team since January 2012 regarding medication errors made at the service.

Andrea Gordon, Deputy Director of Operations (Central Region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Allied Healthcare- Luton needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Allied Healthcare-Luton provides domiciliary care for people across mid and South Bedfordshire.   


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Allied Healthcare Group Limited, owner of Allied Healthcare Luton, Ground Floor, Langham House East, 29-37 Mill Street, Luton, Bedfordshire, requiring that action is taken to meet:

  • Regulation 10, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 16), assessing and monitoring the quality of service provision.  

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 17 May 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.