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CQC warns Allied Healthcare Group Limited that it is failing to protect the safety and welfare of people

1 June 2012
Allied Healthcare - London Bridge
Allied Healthcare Group Limited
  • Care in your home and supported living

1 June 2012

Urgent improvements required at Allied Healthcare London Bridge, Southwark.

The Care Quality Commission (CQC) has issued a formal warning to Allied Healthcare Group Limited that it must make urgent improvements to standards of care provided by a care agency based in Southwark, London.

Allied Healthcare London Bridge provides home care support to people living in the London boroughs of Bexley, Greenwich, Lambeth, Lewisham, Southwark and Tower Hamlets.

Two warning notices have been issued following an unannounced inspection of the agency in April.

Inspectors found that care workers were not completing medicine records correctly. Some records failed to show the dose administered, some failed to show the time medicine was administered, and there were some gaps where no details of administration had been recorded.  

Inspectors also found that there were mismatches between agreed times for care visits as set out in care plans, and the times that these visits had been recorded as having taken place on care logs and staff timesheets.

Matthew Trainer, Deputy Director of CQC in London, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Home care agencies are a lifeline to people who rely on them. Visits taking place at times other than those agreed is a serious matter which the provider must take action to fix. Poorly completed medicine records are also a serious issue, as they create a real risk to people using the service.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use the services it provides."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Allied Healthcare Group Limited is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines
  • Regulation 20 (1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records

CQC issued warning notices requiring the provider to take action to meet the regulatory requirements by 18 May 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.