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CQC warns Alexander Care Home that it is failing to meet the needs of people in its care

31 May 2012
Alexander Care Home
Fulcare Limited
  • Media,
  • Care homes with nursing

31 May 2012

Regulator demands improvement by Bury care home owner.

The Care Quality Commission has issued a formal warning to Fulcare Limited stating that they must make improvements to standards of care at Alexander Care Home or face further action.       

The warning follows an unannounced visit by inspectors to the home on Rochdale Road, Bury, Lancashire, on 16 April 2012 to follow up on concerns raised at a previous visit. 

Inspectors found that the owners of Alexander Care Home needed to make improvements in relation to the management of medicines.

  • Records kept about the administration of medication were generally poor and did not always evidence what medication had been administered.
  • Inspectors found that some residents were not receiving their medication as prescribed or in line with the manufacturers’ instructions.
  • There was no informationavailable to guide staff as to how to administer medicines which had been prescribed “as required” or “as a variable dose”.
  • Some medicines could not be administered to residents because no supply was available in the home and stocks had not been replenished in time to ensure a continued supply. 

Ann Ford, CQC Regional Lead for the North West, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that Fulcare Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress has not been made we won’t hesitate to use our legal powers to protect the people who use this service."

Alexander Care Home provides nursing and social care for up to 31 people.


For further information please contact Kirstin Hannaford, Regional Communications Officer on 0191 233 3629or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Fulcare Limited requiring that action is taken to meet:  

  • Regulation 13, Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 9), Management of medicines.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 12 June 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.