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CQC warns Ailsa House it needs to do more to protect the safety and welfare of people

22 February 2013
Ailsa House Residential Care Home
Dr R K Tandon
  • Media,
  • Care homes without nursing

22 February 2013

The Care Quality Commission has issued a formal warning to Ailsa House saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Genesta Road, Westcliff on Sea, Essex, on 11 January, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Ailsa House needed to make improvements in relation to the management of medicines.

  • Some residents were not being given their medicines in line with prescription instructions.
  • One person’s medication was being used beyond its expiry date.
  • Some medication charts did not specify why certain medicines had not been prescribed.
  • No suitable arrangements were in place to order more medicines once supplies had ran out.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Ailsa House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Ailsa House is registered to provide accommodation and care for up to 18 older people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: 64-66 Genesta Road, Westcliff on Sea, Essex, SS0 8DB, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.