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CQC warns Agincare UK Limited (Bristol) that is failing to protect the safety and welfare of people

24 February 2012
Agincare UK Bristol
Agincare UK Limited
  • Media,
  • Care in your home and supported living

24 February 2012

The Care Quality Commission has issued a formal warning to Agincare UK Limited (Bristol) that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit to the company’s offices in Bedminster, Bristol, in January in response to concerns that had been raised.

Inspectors found that the company was failing to comply with the government regulations covering the care and welfare of people who use services, and the duty to notify CQC of important incidents.

  • People who used the service were put at risk due to late and missed visits by care staff. Agincare UK Limited (Bristol) had failed to take proper steps to plan and deliver care in such a way as to meet the needs of individual people or to ensure the welfare and safety of service users.
  • The company had failed in their duty to notify CQC of some incidents that affected the welfare, health and safety of people.

Ian Biggs, regional director of CQC in the South, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“Care agencies provide a vital service to help people get on with their daily lives. But if they can’t be relied on to turn up as planned - it can be very worrying, particularly for people who depend on their care worker and may have no one else to call on.

“Agincare UK Limited (Bristol) have assured us that they are addressing these issues. Our inspectors will return in the near future and if we find that the agency is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Agincare UK Limited (Bristol) requiring action to meet

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulation 2009, (Outcome 4) Care and welfare of people who use services
  • Regulation 18, Health and Social Care Act (Regulated Activities) Regulation 2009, (Outcome 20) Notification of other incidents.

If these improvements are not made by set deadlines, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.