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CQC warns Agincare UK Limited (Blandford) that it is failing to protect the safety and welfare of people
15 March 2012
The Care Quality Commission has issued a formal warning to a Dorset care agency that has been failing to keep appointments to provide care to people who depend on them.
The warning notice follows an unannounced visit by inspectors to Agincare UK Limited in Blandford in January in response to concerns. Inspectors also spoke to people who use their services.
Inspectors found that Agincare UK Limited (Blandford) was failing to comply with the government regulation covering the care and welfare of people who use services.
- People with serious and debilitating health conditions did not receive their planned personal care and their welfare and safety were put at risk.
- Care plans were not updated or reviewed to ensure care needs were being fully met.
- The agency failed to take proper steps to address people’s concerns and to monitor care plans and visiting times to ensure that care was planned and delivered according to their needs.
Ian Biggs, regional director of CQC in the South region, said:
"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“Care agencies provide a vital service to help people get on with their daily lives. But if they can’t be relied on to turn up as planned - it can be very worrying, particularly for people who depend on their care worker and may have no one else to call on.”
For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.
CQC has issued a warning notice requiring Agincare UK Limited (Blandford) to meet
- Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010: Care and Welfare of service users
If these improvements are not made by a set deadline, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.