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CQC warns Acorn House Residential Home Limited that it is failing to protect the safety and welfare of people

9 July 2012
Acorn House Residential Home Limited
Acorn House Residential Home Limited
  • Media,
  • Care homes without nursing

9 July 2012

Urgent improvements required at Acorn House Residential Home, Chatham, Kent.

The Care Quality Commission (CQC) has issued a formal warning to Acorn House Residential Home Limited that it must make urgent improvements at a care home in Chatham, Kent.

Three warning notices have been issued following an unannounced inspection of Acorn House Residential Home in May.

Inspectors found that the home was failing to plan and deliver care in a way which met the individual needs of people in the home. Information in care plans which would be needed to deliver safe and appropriate care was sometimes incorrect or missing altogether.

Inspectors also found that the home did not have adequate systems in place to identify, monitor and manage risks to people living there. Staff were not being appropriately supported to perform their roles in terms of training and professional supervision.

Ian Biggs, Deputy Director of CQC in the South, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Complete and up to date care plans are vital in making sure that the care people get is tailored to their individual needs. When these records are incomplete or incorrect, this presents a serious risk to safety and welfare.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Acorn House Residential Home Limited is in breach of:

  • Regulation 9 (1)(a)(b)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 10(1)(a)(b)(2)(a)(b)(iii)(v)(c)(i)of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision.
  • Regulation 23(1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting workers.

CQC has issued warning notices requiring the provider to take action to meet the regulatory requirements by 27 July 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.