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CQC warns Absolute Healthcare Providers Limited that it is failing to protect the safety and welfare of people

19 February 2013
Absolute Healthcare Providers
Absolute Healthcare Providers Limited
  • Media,
  • Care in your home and supported living,
  • Community health services

19 February 2013

The Care Quality Commission (CQC) has issued three formal warnings to Absolute Healthcare Providers Limited that it must make urgent improvements at a home care agency in Four Marks, Alton, Hampshire.

Three warning notices have been issued following an unannounced inspection of Absolute Healthcare Providers, in Winston Close, in January.

CQC found that:

  • There was a lack of systems in place to identify, monitor and manage risks to people using the agency’s services.
  • Effective recruitment procedures were not in place to ensure that people were suitable to perform their roles before starting work.
  • Staff were not always receiving adequate training and professional support to support them to deliver care safely and to an appropriate standard.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Absolute Healthcare Providers Limited is in breach of:

  • Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision
  • Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.