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CQC warns Abacus Care (Cambridgeshire) it needs to do more to protect the safety and welfare of people

21 November 2012
Mr Simon Bellow
  • Media,
  • Care in your home and supported living

21 November 2012

The Care Quality Commission has issued a formal warning to Abacus Care (Cambridgeshire) saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the offices of the domiciliary care agency in Barnwell House, Barnwell Road, Cambridge, on 29 October to follow up on concerns raised at a previous inspection.

Following the visit, inspectors found the owners of Abacus Care (Cambridgeshire) needed to make improvements in relation to the management of medicines.

  • The service failed to ensure that medication was administered safely and records were accurate.
  • Changes that had been implemented in the way medications were administered had not being updated in people’s care plans.
  • The medication list for one person detailed what medicines were required but there were no instructions on what dosage was to be administered and when.
  • One person was prescribed medication to be taken three times daily but they were only visited by staff twice, meaning it was unclear how they received their third dose.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Abacus Care (Cambridgeshire) needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Abacus Care (Cambridgeshire) provides a domiciliary care services to people across Cambridgeshire.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: Abacus Care (Cambridgeshire), 8 Barnwell House, Barnwell Road, Cambridge, CB5 8UU, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.