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CQC warns Abacus Care (Cambridgeshire) it needs to do more to protect the safety and welfare of people

9 August 2012
Mr Simon Bellow
  • Media,
  • Care in your home and supported living

9 August 2012

Regulator demands improvement by Cambridgeshire domiciliary care agency.

The Care Quality Commission has issued a formal warning to Abacus Care (Cambridgeshire) saying they must make improvements to standards of care or face further action.      

The warning follows an unannounced visit by inspectors to the domiciliary care agency in Barnwell House, Barnwell Road, Cambridge, on 13 June, as part of a planned review of compliance.    

 Following the visit, inspectors found Abacus Care (Cambridgeshire) needed to make improvements in relation to requirements relating to workers.

  • A new employee had been working with residents unsupervised prior to their CRB check being received by the agency.
  • Another employee had commenced work at the service before their references had been received by the agency.
  • Interview assessment forms had not been completed consistently following recent interviews.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“This warning sends a clear message that Abacus Care Cambridgeshire needs to address this issue or face further consequences.   

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

Abacus Care (Cambridgeshire) provides a domiciliary care service for people at their own homes.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

CQC has issued the warning notice to Abacus Care (Cambridgeshire), 8 Barnwell House, Barnwell Road, Cambridge, CB5 8UU, requiring that action is taken to meet:

  • Regulation 21, requirements relating to workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.        

The deadline for improvement is 10 August. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.