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CQC warns A4 (MTS) Limited that they must make improvements

3 January 2014
A4 Medical Transport Service
A4 (MTS) Limited
  • Media,
  • Ambulance services

03 January 2014

When the Care Quality Commission visited A4 Medical Transport Service unannounced on 19 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to A4 (MTS) Limited telling them that they must improve in the following areas by 31 January 2013:

  • Regulation 21, (Outcome 12): Requirements relating to workers. The provider did not have robust recruitment processes in place to ensure that people who used the service were cared for, or supported by, suitably qualified, skilled and experienced staff.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.