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CQC warned Southampton City Council that it was failing to protect the safety and welfare of people

25 January 2013
Glen Lee
Southampton City Council
  • Media

25 January 2013

The Care Quality Commission (CQC) recently issued a formal warning to Southampton City Council that it must make urgent improvements at a care home in Bitterne, Southampton, Hampshire.

A warning notice was issued following an unannounced inspection of Glen Lee, in Wavell Road, in November. A subsequent inspection in December found that the warning notice had been met.

At the November inspection, CQC found that the home was failing to protect people living there from the risks associated with the unsafe use and management of medicines. Appropriate arrangements were not in place to make sure that people received their medicines as prescribed, and that these medicines were administered correctly.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Inadequate medicines management puts people at serious and sometimes immediate risk of harm. The issues identified here required immediate attention.

“Our inspectors were pleased to find when they returned that improvements had been made. We will continue to monitor the home closely to ensure that those improvements are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice found that Southampton City Council was in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.