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CQC warned London Care plc that it was failing to protect the safety and welfare of people

11 February 2013
London Care plc (Enfield)
London Care Limited
  • Media,
  • Care in your home and supported living

11 January 2013

The Care Quality Commission (CQC) recently issued a formal warning to London Care plc that they must make urgent improvements at a home care agency in Enfield, north London.

A warning notice was issued following an unannounced inspection of London Care plc (Enfield), in Great Cambridge Road, in January.

CQC found that the agency was failing to meet the national standard regarding safeguarding.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Our inspectors were pleased to find when they returned that, thanks to our intervention, the required improvements had been made. We will continue to monitor the agency closely to check that the improvements made are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice found that London Care plc was in breach of:

  • Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people from abuse

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.