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CQC warned Henley Healthcare Limited that it was failing to protect the safety and welfare of people

5 December 2012
Apple Hill
Henley Healthcare Limited
  • Media,
  • Care homes with nursing

5 December 2012

Urgent improvements were required at Apple Hill, Hurley, Maidenhead.

The Care Quality Commission (CQC) recently issued four formal warnings to Henley Healthcare Limited that it must make urgent improvements at a nursing home in Hurley, Maidenhead, Berkshire.

Four warning notices were issued following an unannounced inspection of Apple Hill, in Henley Road, in October. Inspectors returned recently to find that the warning notices had been complied with and the home was compliant with the national standards in those areas of care – inspectors will return unannounced in due course to check on other standards not inspected at this visit.

Among CQC’s findings at the October inspection:

  • People’s individual needs recorded in their care plans were not always being met. Some people were not being adequately protected against the risk of weight loss.
  • Medicines were not always being prescribed or administered appropriately. Care plans did not always give enough guidance on when some medicines marked ‘when required’ should be given. Individual care records did not always record whether doses of some regular medicines had been given, which meant it was impossible to tell if these had been missed.
  • People were not always aware of their rights with regard to some aspects of their treatment and care. This led to a risk that people may receive treatment or care that they had not consented to.
  • Safeguarding referrals had not always being made to the local authority when incidents which could indicate abuse had taken place in the home.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“The issues identified at Apple Hill were serious enough to require immediate attention. Inadequate medicines management is especially dangerous, as this can put people at serious and sometimes immediate risk of harm.

“Our inspectors were pleased to find when they returned that, thanks to CQC’s intervention, some improvements had been made. CQC will continue to monitor the home closely to ensure that further improvements requested are made and that the improvements already made are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.      

Notes to editors

CQC has published further details of the inspectors’ findings in a review of compliance on its website:

The warning notices found that Henley Healthcare Limited was in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people from abuse
  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines
  • Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 2) Consent to care and treatment

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.