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CQC warned Greenways Care Home that it was failing to protect the safety and welfare of people

30 August 2012
Greenways Care Home
Mrs Brenda Clark
  • Media,
  • Care homes without nursing

30 August 2012

Regulator drives improvements at care home in Southwick, Brighton.

The Care Quality Commission (CQC) recently issued a formal warning to Mrs Brenda Clark that she must make urgent improvements at a care home in Southwick, Brighton, East Sussex.

Two warning notices were issued following an unannounced inspection of Greenways Care Home, in Victoria Road, in July. Inspectors returned to the home last week to find that the required improvements had been made – and a full report on these findings will be published in due course.

At the July visit, inspectors found that people living in the home were not protected from the risk of receiving care that was inappropriate or unsafe. Care plans did not always reflect the complex support needs of people living in the home, were not always updated, and did not always contain guidance from professionals. Specialist handling equipment was not available in the home, although this was required.

Inspectors also found that there were not enough care staff on duty on the day of the inspection to ensure the safety and welfare of people living in the home. Some residents required close supervision or two-to-one support with some activities and staffing levels did not support this. Staff were also required to clean the home, do the laundry, and prepare meals while also supporting care needs. The home was unclean throughout, and there was a strong smell of urine.

Ian Biggs, Deputy Director of CQC in the South, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves - being put at risk of harm. Providers have a duty to be compliant.

“It is vital that care plans accurately reflect individual needs, and that there are enough staff on duty to deliver care in accordance with those needs. It was especially worrying that, when there were clearly not enough staff to deliver care needs, these staff were also expected to carry out other duties in the home.

“Our inspectors were pleased to find when they returned last week that the required improvements had been made. CQC will continue to monitor the home closely, as it does all the services it regulates, to make sure these improvements are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice found that Mrs Brenda Clark was in breach of:

  • Regulation 9(1)(a)(b)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing

CQC issued warning notices requiring the provider to take action to meet the regulatory requirements by 14 August 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.