You are here

CQC warned Cheam Cottage Nursing Home that it was failing to protect the safety and welfare of people

11 January 2013
Cheam Cottage Nursing Home
Mr & Mrs J Dudhee
  • Media,
  • Care homes with nursing

11 January 2013

Urgent improvements were required at nursing home in Cheam, south London.

The Care Quality Commission (CQC) recently issued three formal warnings to Mr and Mrs J Dudhee that they must make urgent improvements at a nursing home in Cheam, south London.

Three warning notices were issued following an unannounced inspection of Cheam Cottage Nursing Home, in Park Road, in November. Inspectors returned to the home in January to find that the warning notices had been complied with. A full report on this inspection will be published in due course.

Among CQC’s findings at the November inspection:

  • Care plans did not always contain enough information to ensure that care would be delivered in a way which met people’s individual needs.
  • Appropriate steps were not being taken to protect people living in the home from the risk of abuse.
  • Inspectors noted a strong smell of urine throughout the home during the inspection.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Care plans must contain enough information for people’s needs to be met, otherwise there is a risk care will be inappropriate and even unsafe. The issues identified here required immediate attention.

“Our inspectors were pleased to find when they returned that, thanks to CQC’s intervention, the required changes had been made. CQC will continue to monitor the home closely to make sure that these improvements are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices found that Mr and Mrs J Dudhee were in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people from abuse.
  • Regulation 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 10) Safety and suitability of premises.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, inthe most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.