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CQC warned Anchor Trust that it was failing to protect the safety and welfare of people

5 December 2012
Dawson Lodge
Anchor Hanover Group
  • Media

5 December 2012

Urgent improvements required at Dawson Lodge, West End, Southampton.

The Care Quality Commission (CQC) has issued a formal warning to Anchor Trust that it must make urgent improvements at a care home in Southampton, Hampshire.

A warning notice was issued following an unannounced inspection of Dawson Lodge, in Botley Road, in October. Inspectors have since returned to the home to find that some improvements have been made – a full report will be published on the CQC website in due course.

At the October inspection, CQC found that the arrangements in place for medicines management in the home did not always meet the standard required. Gaps in medicine records showed that people were at risk of missing doses of prescribed ointments.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors were pleased to note when they returned that some improvements had been made. CQC will continue to monitor the home closely ensure that these improvements are sustained.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Anchor Trust is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.