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CQC tells Acacia Court Care Home in Southport that it must take urgent action to improve services

10 April 2012
Acacia Court
Ramos Healthcare Limited
  • Media,
  • Care homes without nursing

10 April 2012

The Care Quality Commission (CQC) has told Acacia Court Care Home in Southport, Merseyside that it must take immediate action to improve the care it provides.

When they visited the home in February inspectors found that the provider, Ramos Healthcare Limited, was failing to meet seven of the essential standards of quality and safety, covering care and welfare of people using services, safeguarding, records, notification of deaths and of other incidents, handling of complaints, and assessing and monitoring the quality of service provision. By law, providers of care services must ensure that they are meeting all the essential standards.  

The report, published last week, follows an unannounced inspection at the home on 23 February 2012, in response to concerns received by the CQC.

Among inspectors concerns were:

Care and welfare of people who use services

Inspectors found that resident’s care files contained very limited information relating to their individual needs and were not being updated regularly. There was also little evidence to show that people had been involved in their care planning. The quality of risk assessments contained within care files was generally poor, and it was difficult to assess whether people's ongoing health needs were being monitored and properly acted upon.

Safeguarding people who use services from abuse

Staff training was not sufficient to ensure that staff understood safeguarding procedures and there had been recent safeguarding incidents at the home which had not been properly reported.

Monitoring and assessing service provision

Inspectors found that the provider did not have the appropriate systems in place to assess and monitor the quality of service provided or to identify, assess and manage the risks relating to the health, welfare and safety of residents at the home.


During the inspection the service failed to demonstrate that accurate up to date records of people’s care and support needs were being regularly maintained, reviewed and monitored. Old care files and Medical Administration Records were found stored in an unlocked room available for anyone at the home to access.

Ann Ford, CQC Head of Compliance in the North West region, said:

“The failings at Acacia Court are a real concern and improvements need to be made.

 “CQC has been working closely with the local authority to ensure the safety and wellbeing of people receiving this service and we have told the provider where they need to improve.

“Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors