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CQC takes action to protect the safety and welfare of residents at Merok Park Nursing Home

10 December 2014
  • Media

Adrian Hughes, Deputy Chief Inspector of Adult Social Care in the south for CQC, said:

“We have taken urgent action today to remove CQC registration from Merok Park Nursing Home in Banstead, Surrey, because of concerns that the people living there are at significant risk of harm. CQC does not take enforcement action lightly given the obvious impact on people who live in nursing and residential care homes, but in this case we – and other agencies locally – felt that the home was unsafe. We made the providers, Mr & Mrs Cooppen , aware of our concerns some time ago, but action has not been taken to maintain the safety and welfare of people.

“During a comprehensive inspection of the home on 28 November and 1 December 2014 – which took place in response to concerns which had been raised with CQC – we identified a number of serious issues with the care provided at Merok Park. We saw that people living in the home were not being appropriately supported by staff, and witnessed some incidents of poor manual handling. People were being washed in cold water, there was a high risk of people developing pressure sores due to inappropriate beds. People were not supported to eat, and the home was dirty. The smell of urine in the home on the first day of the inspection was overpowering. Some staff working in the home had not had criminal records checks, and staff were working up to 60 hours a week. There were not enough staff on duty, and relevant training had not been provided. A broken lift had left some people unable to get downstairs in the home for several weeks.

“Taking any decision which causes people to leave their homes is always difficult at any time of year – but it is our view, shared by other agencies, that it was no longer safe for people to remain in Merok Park. The level of concerns we had here were rare, and robust action was needed. The local authority and the CCG are in the process of moving people to other services, and we are continuing to monitor the situation.”