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CQC finds Holmwood House has responded to warning notices. Inspectors will continue to monitor improvement

17 August 2012
Holmwood House
Mr Ghassan Al-Jibouri
  • Media,
  • Care homes with nursing

17 August 2012

The Care Quality Commission has found that Holmwood House nursing home at Westbury-on-Trym in Bristol has made some improvements after being warned about its standards of care. Inspectors will now continue to monitor the home to ensure it has made improvements in other areas where it had been failing.   

CQC had issued three warning notices to the provider Mr Ghassan Al-Jibouri after an unannounced inspection of the home on 23 May.  All together, the home, which is registered to provide care for up to 41 people, had been failing to comply with eight essential standards.   

CQC issued the formal warnings in relation to three standards covering staff training, systems to monitor the quality of their service, and arrangements to respect and involve people in their care.  

  • Inspectors found that some people were not supported to be involved in decisions about their care. Where people were unable to make important decisions, there was no evidence to show that they or their relatives had been properly consulted.
  • There was a lack of training and supervision for staff.
  • The provider did not have systems in place to assess and monitor the quality of its services or systems to identify the risks relating to the health, safety and welfare of people in their care.

Last week inspectors found that the home had made improvements as required by the three warning notices.  Inspectors will return at a future date to check if the home is compliant with the five other standards.     

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant, or face legal consequences.  

“Holmwood House was given until 1 August 2012 to address the main areas of concern.  While the home has made real improvements in those areas, we still need to return in the near future to check that it has also addressed all the other concerns which we identified in May.  

“In the meantime, we will keep Holmwood House under review, working with the local authority, Bristol City Council.   If we find that this nursing home is not making the required progress we will consider further action to protect the interests of the people who use the service.” 


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

A full report of the latest inspection, on 8 August, will be published in due course.

The warning notices had found Mr Ghassan Al-Jibouri was in breach of:

  • Regulation 17, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Respecting and involving service users
  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision
  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 supporting workers

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.