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CQC demands improvements at OSJCT Willowcroft

1 December 2012
OSJCT Willowcroft
The Orders Of St. John Care Trust
  • Media,
  • Care homes without nursing

1 December 2012

The Care Quality Commission has issued a formal warning to The Orders of St John Trust that they are facing enforcement action unless they make improvements to standards of care.

The warning notices follow an unannounced visit by inspectors to OSJCT Willowcroft in Salisbury, Wiltshire in October. OSJCT Willowcroft is registered to care for up to 42 people.

Inspectors found that the home was failing to comply with national regulations covering the maintenance of appropriate records.

  • People were not protected against the risks of unsafe or inappropriate care as the home did not maintain accurate records about each person in relation to their care and treatment.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that The Orders of St John Care Trust are in breach of:

  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 – Records.

If the required improvements are not made within a set time, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.