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CQC demands improvements at Marlborough House nursing home

14 November 2012
Marlborough House Nursing Home
CBS Nursing Care Limited
  • Media,
  • Care homes with nursing

14 November 2012

The Care Quality Commission has issued a formal warning to Marlborough House nursing home in Poole that it must make urgent improvements to standards of record keeping.

The warning follows an unannounced visit to Marlborough House on 1 October 2012 to follow up requirements made in a previous inspection. The nursing home in Marlborough Road can accommodate up to 52 people.

On the latest visit, inspectors found that the effective and safe care of people living there was compromised because relevant records that the home kept about them were not accurate and up to date.

  • Medication records had not been completed fully, placing people at risk of not receiving their medication as prescribed.
  • Where people needed to have their fluid intake monitored, records were incomplete, meaning that staff were not able to determine whether people had received enough to drink.
  • It was not clear from records whether bed rails had been checked to ensure that they were safe.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“The registered provider, CBS Nursing Care Limited, has been required to provide details of how it will comply with the legal standards. CQC has been working closely with Borough of Poole and NHS Bournemouth and Poole to ensure people are not at risk of harm.

“We will return in the near future and if we find that this nursing home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that CBS Nursing Care Limited are in breach of:

  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 – Records.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.