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CQC demands improvements by Florence Lodge Health Care Limited to protect the safety and welfare of people

22 November 2012
Broadwindsor House
Florence Lodge Healthcare Limited
  • Media,
  • Care homes without nursing

22 November 2012

The Care Quality Commission has issued a formal warning to Florence Lodge Health Care Limited requiring improvements to staff training at Broadwindsor House in Dorset.

The warning notice follows an unannounced visit by inspectors to Broadwindsor House, in Beaminster, in September to follow up requirements made during a previous inspection. Then, the provider had been told that it must improve its personalisation of care planning, the delivery and planning of care, areas of staff training and the quality monitoring of the service provided.

On the most recent inspection, inspectors were satisfied that Broadwindsor House had made improvements in some areas. But they found that the home was failing to comply with national regulations covering the appropriate training of staff to ensure that care and welfare needs were met.

  • When inspectors looked at training records held at Broadwindsor House, there were no records indicating all staff had completed appropriate training to identify people at risk of malnutrition. The provider had previously told the CQC that this training had been delivered. Some staff told inspectors they had not yet been trained in this subject.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“Florence Lodge Health Care Limited has now assured us that it has already taken action to address this issue.

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Florence Lodge Health Care Limited is in breach of:

  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Supporting workers.

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.