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CQC acts to protect the safety and welfare of people at Rosewood House care home, Gateshead

27 June 2012
Rosewood House
Rosewood Care LLP
  • Media,
  • Care homes with nursing

27 June 2012

The Care Quality Commission (CQC) has told the owners of Rosewood House care home, Kyle Road, Teams in Gateshead, that they must take immediate action to improve standards of care and has issued three formal warning notices demanding improvements.   

In a report published this week, CQC inspectors identify a number of concerns found at Rosewood House, which provides nursing and personal care for up to 78 people including people with dementia.

Inspectors found that the provider, Rosewood Care LLP, was failing to meet five national standards of quality and safety, covering care and welfare, medicines management, requirements relating to workers, support given to staff, and the monitoring of the quality of service provided.

By law, providers of care services must ensure that they are meeting all standards.

The report follows two visits by CQC inspectors to Rosewood House in April and May 2012 tocheck whether improvements required following a previous inspection had been made.

Inspectors found the care being provided was falling short of standards people should be able to expect and improvements were needed.

Thereport, published on the CQC website highlights three major areas of concern:

Care and Welfare of people who use services

Inspectors found evidence of inadequate care planning and shortfalls in care provision and delivery. Care plans did not always reflect people’s current needs and were not being consistently followed. Some records relating to care delivery such as nutrition and fluid intake charts were not being completed regularly or in a timely way. Documents detailing reported accidents and incidents failed to demonstrate the precise nature of what had happened or what action had been taken to prevent future occurrence.

Medicines Management

Required medication was not always available and inspectors found errors in the records documenting the administration of controlled drugs. Staff were not always following manufacturer’s recommendations when administering medication such as antibiotics, and inspectors found that some medication was not being stored at the correct temperature. Practices in place to dispose of medication were unsafe.

Requirements relating to workers

Recruitment records for staff employed at Rosewood House were incomplete and inspectors were concerned that the provider had not followed robust recruitment procedures. For example, the provider had not always sought sufficient proof of identification, detailed information about past employment and training, suitable references or verification of nursing qualifications before employing staff working at the home.

Sheila Grant, CQC Head of Compliance for the North East, said:

“The failings at Rosewood House are a real concern and improvements need to be made.

 “CQC has been working closely with the local authority to ensure the safety and wellbeing of people receiving this service, and we have told the providers where they need to improve.

“Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure of premises or restriction of services.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued warning notices to Rosewood Care LLPrequiring action to meet:

  • Regulation 9 Health and Social Care Act (Regulated Activities) Regulations 2010, Care and welfare of people who use services
  • Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines
  • Regulation 21 Health and Social Care Act (Regulated Activities) Regulations 2010, Requirements relating to workers

If the required improvements are not made within a set time, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.